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Annual Report 2015/16

07 Case Studies

Case study 4:The award-winning National Relay Service app

The National Relay Service (NRS) app won the M-Government service award in the international social affairs category at the World Government Summit in Dubai in early 2016. These annual awards are given by the United Arab Emirates for innovative services and solutions provided via mobile phone. This provided international recognition of the ground-breaking nature of the NRS app and the benefits it brings to users of the relay service in Australia.

The NRSDefinition:National Relay Service app is a world-leading initiative that provides mobile access to a number of NRS call types. It is the result of a close collaboration between NRS contractors and the Department’s Communications Accessibility Team.

The app works for any user of the NRS, regardless of the nature of their disability. Its support functions include the ability to use saved text to speed up the call set-up process. It also provides a range of ‘quick phrases’ for use while the call is in progress. These functions are not available to users of relay services anywhere else in the world.

Since its release in late 2014, the app has been downloaded more than 3,000 times, with the number of connections made by users of the app continuing to steadily grow each quarter.

The award was accepted by a representative from the Australian Embassy in the United Arab Emirates.

the app has been downloaded more than 3,000 times